Returns & Exchanges
At Urban Bar, we want you to love your home setup. If you are not completely satisfied with your purchase, we offer a 30-day return policy for all unused barware and accessories in their original packaging.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
Pack With Care
Securely place the items in their original boxes with all protective padding to ensure fragile glassware arrives back to us safely.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing